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I made the mistake of buying 2 plugins first and then the Pro plugin. The first 2 i bought over 30 days ago so unfortunately they are not eligible for a refund, but I’ve discovered that the Pro plugin is completely broken on our site and there is nothing I can do about it.
This is the level of ‘support’ you will get for your money –
Support replies (keep in mind this is a community forum, they don’t even have a ticketing system):
– which basically amount to ‘please read this documentation’
– which ask you to check for conflicts, multiple times, even after you have explained that you have
– informing you that they are not allowed to actually look at the WP dashboard or anything beyond the page in the browser (??? I have never seen this in a paid product before, and I’ve bought many themes and plugins)
– requests for you to set up other sites and WP installs to test it on, but with no assistance unless you pay their ‘customizers’.
Even after you’ve done all the hard work of setting up multiple sites to test it on, if you’re lucky enough to have the capability to do that (people who are not developers may not be able or lack the expertise), your license is only allowed to be used 5 times and only on one site at a time! So after following the ‘instructions’ of support, you will have used up your license by their low arbitrary number of installs, without any warning from the guy who told you to do it! Amazing.
I’m truly astounded that something that costs $89 per PART of a plugin – not even the entire thing – provides this poor level of support. The least I expect is a full refund of all of the plugins, but I won’t hold my breath.