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I installed the free version of Optimizer from Bluehost’s MoJo Marketplace. After playing around with the theme, I decided to purchase the Pro upgrade. However, after completing the purchase and following the instructions for upgrading, I discovered that there is no “Optimizer License” menu item under the “Appearance > Themes” menu.
I’m stuck. How do I complete the upgrade?
I tried logging into the Optimizer Pro forum for support, but it requires a login and when I submit the email address I used to purchase Optimizer Pro and request a password reset via “forgot password”, I receive a message telling me that my email address is not recognized as a registered user.
What do I need to do to gain login access to the Optimizer Pro support forum?