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Since installing, the plugin looks solid, you can test the restore, downloaded it to your dropbox or computer and auto-reinstall, everything work well, but you really knows if something works when you site crashes and you need to restore it and fast, the job was done and the support was 5 stars, I needy some help with my hosting for the auto restore and they helped me with a lot of patience, more than I was expected. I have another backup plugin for other sites and they only send me a link with instructions and a line with “please don’t open another support ticket” – a joke for a premium plugin.
Yes, it is a paid service, but it worths every penny.